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- Location of business - corporate-crystal.co.uk [part of the Select Silverware group]
is a business based in Sheffield, South Yorkshire, England, and is therefore governed by English
law. This is applicable for anybody who can view the website in any other country, and / or has
contact with Corporate Crystal [www.corporate-crystal.co.uk] [Select Silverware] by any other means of communication such
as electronic mail, fax or post, without necessarily having viewed the website.
- Customer service - Corporate Crystal [www.corporate-crystal.co.uk] provide a free customer service phone number
[freephone 0800 073 5454], which is available between the hours of 9am to 5pm Monday through to
Friday [GMT].
- Complaints - any complaints will be handled quickly and effectively. On receipt of a
compaint Corporate Crystal [www.corporate-crystal.co.uk] will contact the customer to confirm exact details within 5 working
days. If the compaint is with a product, then they will then offer a product replacement, or a
full refund. If the compaint is not a product compaint, then Corporate Crystal [www.corporate-crystal.co.uk] will endeavour
to find a suitable solution as quickly as possible. We keep the consumer informed about progress
of any compaint at regular intervals. All complaints are dealt with in a confidential manner.
- Delivery - all deliveries are charged at cost.
- Privacy - Corporate Crystal [www.corporate-crystal.co.uk] [Select Silverware group] are committed to protecting your privacy. We will only use
the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
and according to the Which? Web Trader Code of Conduct. We collect information about you for
2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will not pass your
e-mail address to any other trusted traders.
The type of information we will collect about you includes:
- your name
- company details
- address
- phone/mobile number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information
we hold will be accurate and up to date. You can check the information that we hold about you by
emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal
security policy and the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always
obtain your consent first.
If you have any questions/comments about privacy, you should
email us.
- Corporate Crystal [Select Silverware group] welcome any
feedback
from clients on ways to improve the site.
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